Shipping Policy

Shipping and Policies

Shipping Methods: We deliver domestic orders within India through Delhivery and international orders via DHL Express, FedEx, or Aramex. Cash on Delivery (COD) is currently disabled. As a made-to-order brand, we start production only after an order is confirmed, with shipping typically taking around 4 weeks. Tracking details will be emailed once your order is shipped. Please note, Sundays and Public Holidays are not considered business days.

Shipping Charges: Shipping within India is free for orders above INR 5,000, while a flat fee of INR 150 applies to orders below this amount. For international orders, shipping is free for orders above INR 25,000; otherwise, a flat fee of INR 3,200 is charged. Customers are responsible for any applicable customs charges.

Tracking and Address Changes: Once shipped, you will receive an email with a tracking number and a link to track your package. For address changes, contact us within 24 hours of placing the order. For urgent queries or deliveries, reach us at orders@kavana.in.

Delivery Issues: We work with third-party vendors for faster delivery but are not responsible for delays caused by them. If a package arrives damaged, do not accept it; take photos and contact us for a refund or replacement. For returns or exchanges, the shipping cost to our warehouse must be borne by the customer.

Order Cancellations: Order cancellations are only allowed within 24 hours of placement, as production begins immediately after. To cancel an order, email us at orders@kavana.in.