TERMS & CONDITIONS

Last Updated: 22/06/2026

Welcome to Kavana.

These Terms & Conditions ("Terms") govern your use of our website, products, and services. By accessing our website, placing an order, or using any part of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

Throughout these Terms, the words "Kavana", "we", "us", and "our" refer to Kavana Fashions. The words "you", "your", and "customer" refer to the user of our website and services.

1. Business Information

Business Name: Kavana Fashions
Brand Name: Kavana

Registered Address:
1, E-56, E Block, Sector 63, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301

GSTIN: 09AAVFK6112G1Z2
Email: orders@kavana.in

Phone: +91 99586 88468

Business Hours: Monday to Saturday, 9:00 AM – 5:00 PM IST

2. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding contract.

• The information provided by you is accurate and complete.

• You will use this website only for lawful purposes.

We reserve the right to refuse service, suspend accounts, or cancel orders if we believe that any information provided is inaccurate, misleading, fraudulent, or in violation of these Terms.

3. Products

Kavana primarily offers handcrafted, made-to-order garments and accessories.

Because many of our products are handmade and produced in limited quantities:

• Product availability may change without prior notice.

• Certain products may be discontinued at any time.

• Minor variations are a natural part of handcrafted production.

We reserve the right to modify, discontinue, or limit quantities of any product at our discretion.

4. Product Images & Colour Representation

We make every effort to display product colours, textures, embroidery details, and designs as accurately as possible.

However:

• Colours may appear differently across devices, screens, and browsers.

• Lighting conditions during photography may influence appearance.

• Slight variations between photographs and the actual product may occur.

Such variations shall not be considered defects.

5. Handcrafted Product Disclaimer

Many Kavana products are handcrafted and involve hand embroidery, hand finishing, weaving, printing, dyeing, or artisanal techniques.

As a result, slight variations in:

• Colour

• Texture

• Weave

• Embroidery

• Print placement

• Measurements

• Finishing details

are natural characteristics of handcrafted products and shall not be considered defects or grounds for return, exchange, or refund.

These variations are part of the uniqueness and individuality of each piece.

6. Product Measurements

All measurements and size specifications provided on the website are approximate.

Due to the handcrafted nature of our products, minor measurement variations may occur and shall not be treated as defects.

Customers are advised to carefully review the size guide before placing an order.

7. Orders

Once an order is placed, you will receive an order confirmation.

Acceptance of an order is subject to:

• Product availability

• Successful payment authorization

• Verification of customer details

• Compliance with these Terms

Kavana reserves the right to refuse or cancel any order due to:

• Stock unavailability

• Pricing errors

• Technical errors

• Fraud concerns

• Verification failures

• Suspected misuse of promotions

• Any other legitimate business reason

In such cases, any amount paid will be refunded to the original payment method.

8. Order Modifications

Customers may request changes to:

• Size

• Shipping address

• Product selection

within 24 hours of placing the order.

After this period, production may have already commenced and modifications may not be possible.

Approval of any modification request remains solely at Kavana's discretion.

9. Cancellation Policy

Orders may be cancelled within 24 hours of placement.

After 24 hours, cancellations may not be accepted as production planning and sourcing activities may have commenced.

Made-to-order products may only be cancelled within the initial 24-hour period.

Customised, personalised, or specially commissioned products cannot be cancelled once the order is placed.

10. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR).

We reserve the right to modify prices at any time without prior notice.

Accepted payment methods include:

• UPI

• Credit Cards

• Debit Cards

• Net Banking

• Wallets

• Cash on Delivery (where available)

• International Payment Methods supported by the website

Orders will only be processed after successful payment confirmation, except in the case of approved Cash on Delivery orders.

11. Cash on Delivery (COD)

Cash on Delivery may be offered for selected orders and locations.

Kavana reserves the right to:

• Verify COD orders before processing

• Contact customers for confirmation

• Refuse COD service at its discretion

• Cancel COD orders if verification attempts fail

Repeated refusal of COD orders may result in future COD restrictions.

12. Production Timelines

Most Kavana products are made-to-order and crafted after an order is placed.

Estimated production timelines are:

• Made-to-Order Products: Approximately 4 weeks

• Ready-to-Ship Products: Approximately 1 week

These timelines are estimates and may vary depending on:

• Order volume

• Availability of materials

• Artisan schedules

• Quality control requirements

• Public holidays

• Weather conditions

• Circumstances beyond our reasonable control

While we strive to meet estimated timelines, delays shall not automatically qualify an order for cancellation, refund, compensation, or damages.

13. Shipping

Domestic Shipping

We currently offer free shipping within India.

Delivery timelines may vary depending on the shipping destination and courier partner.

Once an order has been dispatched, delivery timelines are controlled by third-party logistics providers and may be affected by factors beyond our control.

International Shipping

International shipping is charged at a flat rate of INR 3,200 per order.

Orders with a cart value exceeding INR 25,000 qualify for free international shipping.

Delivery timelines for international orders vary by destination country and customs processing times.

Customers are solely responsible for any customs duties, import taxes, VAT, local taxes, or clearance fees imposed by their country.

Kavana shall not be responsible for delays caused by customs authorities or government agencies.

14. Delivery & Risk Transfer

Ownership and risk of loss pass to the customer once the order has been handed over to the shipping carrier.

Kavana shall not be liable for delays, loss, theft, or damage occurring after shipment due to actions or omissions of third-party logistics providers.

Customers are advised to inspect packages immediately upon delivery.

15. Customer Information

Customers are responsible for providing accurate:

• Name

• Shipping address

• Billing address

• Email address

• Phone number

Kavana shall not be responsible for delays, failed deliveries, additional shipping costs, or losses arising from inaccurate information provided by the customer.

16. Unclaimed or Returned Shipments

If an order is returned to Kavana due to:

• Incorrect address

• Incomplete address

• Customer unavailability

• Refusal to accept delivery

• Failure to respond to courier communications

the customer may be required to pay additional shipping charges before re-dispatch.

Any eligible refund may be subject to deduction of applicable shipping and handling costs.

17. Refusal of Delivery

Customers are encouraged to contact Kavana before refusing delivery of any shipment.

If a customer refuses delivery without a valid reason approved by Kavana:

• Original shipping costs

• Return shipping costs

• Applicable processing charges

may be deducted from any eligible refund amount.

18. Returns & Refunds

As most Kavana products are handcrafted and made-to-order, returns are accepted only under limited circumstances.

A return request may be considered if:

• An incorrect item has been delivered

• The item has arrived damaged

• The item has a verified manufacturing defect

To be eligible for return approval:

• The issue must be reported within 2 days of delivery

• The product must be unused

• The product must remain unwashed

• Original tags must remain attached

• Original packaging should be retained wherever possible

Kavana reserves the right to request photographs, videos, or additional information before approving a return.

Approval of a return request remains solely at Kavana's discretion after review.

19. Return Collection

For approved return requests, Kavana will arrange pickup of the product whenever serviceability permits.

Customers must ensure the product is packed securely and made available for pickup.

Failure to hand over the product during scheduled pickup attempts may result in cancellation of the approved return request.

20. Refunds

Refunds are processed only after:

• The returned product is received by Kavana

• Inspection confirms eligibility under the return policy

Approved refunds will be issued through the original payment method wherever possible.

Processing times may vary depending on payment providers and financial institutions.

Shipping charges, customs duties, taxes, and other third-party charges may not be refundable unless required by law.

21. Exchange Policy (India)

Exchange requests must be reported within 2 days of delivery.

Exchange eligibility is subject to:

• Product condition

• Stock availability

• Verification of the reported issue

Kavana reserves the right to offer:

• Replacement

• Exchange

• Repair

• Refund

depending on the circumstances of each case.

22. International Orders

At present, international exchanges are not offered.

Customers placing international orders are advised to carefully review product descriptions, size charts, and measurements before purchase.

Approved refund requests for international orders shall be handled according to the applicable return policy and subject to successful verification.

23. Sale Items

Products purchased during:

• Sales

• Promotions

• Clearance events

• Special offers

are final sale items.

Such products are not eligible for:

• Returns

• Exchanges

• Refunds

unless required by applicable law.

24. Customised & Personalised Orders

Customised, personalised, altered, or specially commissioned products are made specifically for individual customers.

Accordingly:

• Such orders cannot be cancelled after placement

• Such orders cannot be returned

• Such orders cannot be exchanged

• Such orders are not eligible for refunds

Once a customer has approved a design, customization, measurement, embroidery placement, colour selection, or other production detail, further changes may not be possible.

Customers are responsible for carefully reviewing all approvals before confirmation.

25. Intellectual Property

All content available on the Kavana website, including but not limited to:

• Product designs

• Embroidery patterns

• Artwork

• Logos

• Brand names

• Product photographs

• Videos

• Graphics

• Text

• Website design

• Marketing materials

is the exclusive property of Kavana Fashions and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, sold, or used for commercial purposes without prior written permission from Kavana.

Unauthorized use of our intellectual property may result in legal action.

26. User Content & Reviews

Customers may submit reviews, comments, photographs, videos, or other content through our website, social media channels, or communication platforms.

By submitting such content, you confirm that:

• You own the content or have the necessary rights to share it.

• The content does not violate any third-party rights.

• The content is not defamatory, abusive, unlawful, misleading, or offensive.

By submitting content, you grant Kavana a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, edit, and share such content for marketing, promotional, educational, or business purposes.

Kavana reserves the right to remove any content at its discretion.

27. User Conduct

While using our website, you agree not to:

• Violate any applicable laws or regulations.

• Use the website for fraudulent purposes.

• Attempt to gain unauthorized access to any system or account.

• Upload harmful software, malware, viruses, or malicious code.

• Interfere with the operation of the website.

• Misrepresent your identity.

• Engage in abusive, threatening, defamatory, or harassing behaviour towards Kavana employees, representatives, or other users.

Violation of these Terms may result in suspension of access, cancellation of orders, or legal action where appropriate.

28. Third-Party Services

Kavana may use third-party service providers for:

• Payment processing

• Shipping and logistics

• Website hosting

• Marketing communications

• Analytics services

While we carefully select our partners, Kavana shall not be liable for failures, interruptions, delays, or actions caused by independent third-party service providers.

29. Product Availability

All products are offered subject to availability.

Occasionally, inventory discrepancies, production limitations, or supplier constraints may arise.

In such situations, Kavana reserves the right to:

• Cancel the order

• Offer an alternative product

• Modify delivery timelines

• Issue a refund

at its sole discretion.

30. Limitation of Liability

To the maximum extent permitted by law, Kavana shall not be liable for any:

• Indirect damages

• Consequential damages

• Special damages

• Incidental damages

• Loss of profits

• Loss of business

• Loss of goodwill

• Loss of opportunity

arising from the use of our website, products, or services.

In all circumstances, Kavana's total liability shall not exceed the amount actually paid by the customer for the specific order giving rise to the claim.

31. Force Majeure

Kavana shall not be liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods

• Fires

• Epidemics or pandemics

• Government actions

• Strikes

• Transportation disruptions

• Supply chain interruptions

• Internet outages

• Power failures

In such circumstances, delivery timelines and obligations may be reasonably extended.

32. Chargebacks & Payment Disputes

If a customer experiences any issue with an order, we encourage them to contact Kavana directly before initiating a chargeback or payment dispute.

Kavana reserves the right to contest chargebacks using available evidence, including but not limited to:

• Order records

• Payment records

• Delivery confirmations

• Courier tracking information

• Customer communications

• Photographic evidence

Fraudulent or unjustified chargebacks may result in suspension of future services and recovery proceedings where permitted by law.

33. Privacy

Use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection, storage, processing, and use of information as described in the Privacy Policy.

34. Termination

Kavana reserves the right to suspend, restrict, or terminate access to the website or services at any time if we reasonably believe that:

• These Terms have been violated;

• Fraudulent activity has occurred;

• Misuse of services has occurred; or

• Continued access may harm Kavana, its customers, or its business operations.

Any rights or obligations that by nature should survive termination shall remain in effect.

35. Amendments

Kavana reserves the right to update, modify, or replace these Terms & Conditions at any time.

Updated versions shall become effective upon publication on the website.

Continued use of the website after any update constitutes acceptance of the revised Terms.

36. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

37. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, or legal proceeding arising out of or relating to these Terms, the website, products, or services shall be subject to the exclusive jurisdiction of the courts located in Gautam Buddha Nagar (Noida), Uttar Pradesh, India.

38. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Kavana Fashions

Address:
1, E-56, E Block, Sector 63, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301

Email:
orders@kavana.in

Phone:
+91 99586 88468

WhatsApp:
+91 99586 88468

Business Hours:
Monday to Saturday
9:00 AM – 5:00 PM IST

By using our website and placing an order with Kavana, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.