Refund Policy

Returns and Refund Policy

At Kavana, customer satisfaction is our priority. If you wish to request a refund or exchange, please notify us within 48 hours of delivery by emailing contact@kavana.in. The returned product must reach us within 15 days of return confirmation. Refunds and exchanges will be processed only after we inspect the product and verify your claim.

Refund & Exchange Conditions:

• Refunds apply only to the product cost; shipping charges are non-refundable.
• No refunds for sale-priced or customized products.
• Products will only be returned or exchanged if:
  • You received an incorrect product.
  • There is a genuine defect caused during production or handling.
  • The product has not been worn or used and shows no signs of damage.
  • The desired exchange product is available in stock.
• Saris with fall and pico cannot be returned or exchanged.
• Products with minor irregularities due to handloom techniques or the use of natural/azo-free dyes are not eligible for returns or exchanges, as these are inherent to handcrafted goods.

For refunds/exchanges, send images of the product and defects immediately upon opening the packaging. Approval will be granted only after a thorough inspection upon receiving the returned product. Kavana reserves the right to accept or reject any return or exchange request.

For queries regarding returns and refunds, contact us at contact@kavana.in.