PRIVACY POLICY

At Kavana, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Kavana Fashions

Address:
1, E-56, E Block, Sector 63, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301

GSTIN:
09AAVFK6112G1Z2

Email:
orders@kavana.in

Phone & WhatsApp:
+91 99586 88468

2. Information We Collect

When you place an order, contact us, or use our website, we may collect:

Personal Information

Name
Email Address
Phone Number
Shipping Address
Billing Address

Order Information

Products purchased
Order history
Payment status
Shipping information
Return and exchange information

Website Information

IP address
Browser information
Device information
Website activity and usage data

3. Why We Collect Your Information

We collect your information to:

Process and fulfil orders
Deliver products to you
Provide customer support
Process returns, exchanges, and refunds
Send order confirmations and shipping updates
Verify transactions and prevent fraud
Improve our website and services
Communicate with you regarding your orders
Inform you about new launches, offers, events, and collections

4. Marketing Communications

If you provide your contact information, we may send:

Email updates
WhatsApp messages
SMS communications
Promotional offers
Product launch announcements
Event invitations

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option where available.

Please note that order-related communications will continue to be sent even if you opt out of marketing messages.

5. Payment Information

Payments made on our website are processed through secure payment providers.

Kavana does not store your complete card details, banking information, or payment credentials.

6. Information Sharing

We may share necessary information with trusted service providers involved in operating our business, processing payments, delivering orders, providing customer support, and facilitating communication with customers.

We do not sell, rent, or trade your personal information to third parties.

7. Reviews, Testimonials & Customer Photos

Customers may voluntarily submit:

Reviews
Testimonials
Product photographs
Social media content featuring Kavana products

By submitting such content or tagging Kavana on social media, you grant Kavana permission to repost, publish, display, and use such content for marketing, promotional, and business purposes.

If you would like us to remove any content, please contact us and we will review the request.

8. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, disclosure, or loss.

While we strive to maintain secure systems, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be published on this page and become effective immediately upon posting.

10. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Kavana Fashions

Email:
orders@kavana.in

Phone & WhatsApp:
+91 99586 88468

Business Hours:
Monday to Saturday
9:00 AM – 5:00 PM IST

By using our website, you acknowledge that you have read and understood this Privacy Policy.